February 7, 2023

Recently, Apple updated its iPhone 12 and iPhone 12 Pro service plans for “no sound” issues.

Apple said the program covers affected iPhone 12 or iPhone 12 Pro devices for three years from the date of the device’s first retail sale. Previously within two years of the first retail sale.

Apple extends service plan for iPhone 12/Pro 'no sound' issue

Apple previously confirmed that a very small number of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a possible failure of a component on the iPhone 12 and iPhone 12 Pro earpiece modules. The production date of the affected devices is between October 2020 and April 2021.

Apple notes that if a user’s iPhone 12 or iPhone 12 Pro doesn’t have a sound from the earpiece when making or receiving calls, the device may be eligible for service. Apple or an Apple Authorized Service Provider will provide repairs for eligible devices free of charge.

It should be noted that the iPhone 12 mini and iPhone 12 Pro Max models are not covered by this plan. Additionally, Apple may limit repairs to the country or region of original purchase; this Apple global program does not extend the standard warranty coverage of the iPhone 12 or iPhone 12 Pro. The consumer rights law rights of users are not affected by this program.

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