A person who worked at the Apple Store carefully explains why he often has to wait at the Genius Bar.
Wait times were long due to a combination of factors.
Dr. Bread Pitt (@drbreadpitt) revealed in a series of tweets why Apple Store Genius Bar reservations don’t seem to start on time.
First of all, reservations are usually made on the assumption that 20% to 40% of the people who have made reservations will not come, and if everyone shows up on time, they will have to wait.
First off, the system is already stacked against you (and the employees). The scheduling system will typically book appointments with the expectation that nearly 20-40% of appointments won’t show up. So what happens when everyone does show up? ‘re gonna wait!
— Dr. Bread Pitt (@drbreadpitt) August 18, 2022
And since employees are human, they may be late or have an emergency. When such a thing happens, the store leader will support rescheduling, but there are times when they can’t get around.
Employees and technicians are human, they call out, they come in late, they have emergencies. When that happens it’s up to the stores leadership to try to reschedule support and close their queues but if they don’t guess what? to be overbooked and be late!
— Dr. Bread Pitt (@drbreadpitt) August 18, 2022
In addition, appointment times are determined based on a diagnosis of the user’s problem, but users or employees making the wrong decisions can take longer than expected, resulting in people waiting. It is said that it may be put away.
The system allocates time per appointment based on the diagnosis for your issue. If you need a cable swapped 3-5minutes but if you have cell issues that may be 16-20min. So if you or a new employee books too many of these wrong apps a day, it’s gonna make everyone else wait.
— Dr. Bread Pitt (@drbreadpitt) August 18, 2022
Dr. Pitt, who helped set up Genius Bar’s reservation system nearly seven years ago, said he didn’t fully understand how the system worked, which can affect wait times. increase.
In addition, it is said that one of the reasons for the long wait time is that the technicians are overworked and not appreciated enough.
Source: Apple Insider
Photo: Apple
(lexi)
Source: iPhone Mania
